Return & Exchange Policy

Effective Date: June 22, 2026

Thank you for shopping with Nordvantaka. We want you to feel confident when ordering from nordvantaka.com, and we hope you love the cleaning tools you receive. If something is not right, we’re here to help.

This Return & Exchange Policy explains how return and exchange requests are handled for orders placed through our online store.

1. Return Window

You may request a return or exchange within 30 days after your order is delivered.

If more than 30 days have passed, we may not be able to accept the request unless required by applicable law or otherwise approved based on the actual situation.

2. Eligibility for Returns and Exchanges

We understand that sometimes a product may not work out as expected. To be eligible for a return or exchange, the item should generally meet the following conditions:

  • The request is submitted within the return window.
  • The item is unused, or only handled as needed to inspect it.
  • The item is still in its original condition and has not been damaged through improper use, mishandling, or unusual wear.
  • All parts, accessories, and included components are returned together with the item.
  • Original packaging is included where reasonably possible.
  • The returned item matches the item and reason described in the approved request.

All return and exchange requests are reviewed individually, and approval is required before anything is sent back.

3. How to Request a Return or Exchange

If you would like to request a return or exchange, please contact us at info@nordvantaka.com within the applicable return period.

To help us review your request as quickly as possible, please include:

  • Your order number;
  • the item name;
  • the reason for the return or exchange request; and
  • clear photos of the item and packaging if the item is incorrect, damaged, defective, or not as expected.

Once we receive your request, we will review it and reply by email with the result. If your request is approved, our email will include the return address and detailed instructions for the next steps.

4. Please Wait for Approval Before Returning Anything

Please do not send items back without contacting us first and receiving approval.

Items returned without authorization, sent to the wrong address, or sent back without following our instructions may be delayed, refused, or may no longer qualify for refund or exchange processing.

5. Situations Where a Return or Exchange May Not Be Accepted

We may be unable to accept a return or exchange in situations such as the following:

  • The request is made after the return window has expired.
  • The item has been used, altered, damaged, or is no longer in appropriate condition for return.
  • Parts, accessories, manuals, or other included items are missing.
  • The returned item does not match the approved request or the original order.
  • The item was damaged after delivery because of misuse, improper storage, improper assembly, or another external cause.
  • The order could not be delivered or returned properly because of an incorrect or incomplete address provided by the customer.
  • The shipment was refused, unclaimed, or otherwise affected because the recipient did not cooperate with the carrier.

6. Incorrect, Damaged, or Defective Items

If you receive the wrong item, or if your item arrives damaged or defective, please contact us within a reasonable time after delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue properly.

After review, we may offer a replacement, exchange, partial refund, full refund, or another suitable solution depending on the actual situation.

7. Exchanges

Exchanges are usually available when:

  • the wrong item was sent;
  • the item arrived damaged or defective; or
  • another exchange request is approved by us based on product availability and the specific circumstances.

If the replacement item you want is no longer available, we may suggest an alternative solution or handle the matter under our Refund Policy where appropriate.

8. Return Shipping

If the return or exchange is needed because of our mistake, such as sending the wrong item or a damaged or defective item, we may cover the return shipping cost or provide another suitable return solution after review.

In other approved return or exchange situations, return shipping costs and related charges are generally the customer’s responsibility unless otherwise required by law or specifically agreed by us.

9. Inspection After Return

Once a returned item is received, we will inspect it before completing the refund or exchange process.

Please note that approval of a return request does not automatically guarantee a full refund or an exchange. If the returned item is used, incomplete, damaged, or materially different from the approved request, we may reduce the refund amount, decline the exchange, or refuse the return where appropriate.

10. Refunds for Approved Returns

If your approved return qualifies for a refund, the refund will be handled according to our Refund Policy.

Original shipping charges are generally non-refundable unless the return is due to our error or otherwise required by law.

11. Processing Time

After your approved return is received and inspected, we will process the next step within a reasonable time.

Actual processing time may vary depending on shipping transit time, item condition, product availability for exchanges, and payment provider processing time if a refund is involved.

12. Contact Us

If you have any questions about this Return & Exchange Policy, please feel free to contact us:

Nordvantaka
Email: info@nordvantaka.com
Phone: +1 (458) 265-0022
Business Address: 3600 Avenue G SPC 86, White City, Oregon 97503-1256, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM PT