Refund Policy

Effective Date: June 22, 2026

Thank you for shopping at Nordvantaka. This Refund Policy applies to purchases made through nordvantaka.com. As an online retail store selling household cleaning tools, we aim to handle refund requests in a fair and practical manner.

1. Order Cancellation

Orders may be cancelled for a full refund before they are shipped.

Once an order has been shipped, cancellation may no longer be possible. If you contact us after shipment, we will review the actual order status and let you know whether cancellation is still available. If a cancellation after shipment is accepted, any costs already incurred, including shipping-related charges, may be deducted from the refund where applicable.

2. When a Refund May Be Granted

Refunds are not automatically available for every order or return request. A refund may be granted only after review and only where the relevant conditions under this policy and our Return & Exchange Policy are met.

Subject to our review and approval, a refund may be granted in the following situations:

  • The order is cancelled before shipment.
  • The returned item meets the conditions of our Return & Exchange Policy and has been approved for return.
  • The item received was materially different from what was ordered.
  • The item arrived damaged or defective, and sufficient supporting evidence is provided.
  • Another refund is required by applicable law or expressly approved by us based on the actual circumstances of the order.

3. Conditions for Refunds After Delivery

If the order has already been delivered, a refund will usually be considered only after a return request has been submitted, reviewed, and approved, and where applicable, after the returned item has been received and inspected by us.

Approval of a return request does not necessarily mean that a full refund will be granted. The refund amount, if any, may be reduced where appropriate, including in cases involving item condition issues, missing parts, or non-refundable shipping costs already incurred.

For detailed return conditions, return windows, and return instructions, please refer to our Return & Exchange Policy.

4. Situations Where a Refund May Be Refused or Reduced

A refund may be refused or reduced in the following situations:

  • The item has been used, altered, damaged by improper handling, or is not in resaleable condition.
  • The return request does not meet the conditions stated in our Return & Exchange Policy.
  • The returned item is incomplete, has missing parts, or does not match the approved return request.
  • The order cannot be delivered due to an incorrect or incomplete address provided by the customer.
  • The delivery fails because the recipient is unavailable, refuses the package, or does not cooperate with the carrier.
  • Shipping charges, carrier charges, payment processing charges, or other costs already incurred are non-recoverable, except where the issue was caused by our error or where otherwise required by law.

5. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us within a reasonable time after delivery and provide your order number together with clear photos of the item and packaging.

After review, we may offer a replacement, partial refund, full refund, or another appropriate solution depending on the actual situation.

6. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase. We do not guarantee that refunds can be sent through a different payment method unless required by law or otherwise agreed by us.

7. Refund Processing Time

Once your refund is approved, please allow 5 to 10 business days for the refund to be processed. The actual time it takes for the funds to appear in your account may vary depending on your payment provider, card issuer, or financial institution.

8. Shipping Fees

Original shipping charges are generally non-refundable unless:

  • we shipped the wrong item, or
  • the item arrived damaged or defective due to reasons attributable to us.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Nordvantaka
Email: info@nordvantaka.com
Phone: +1 (458) 265-0022
Business Address: 3600 Avenue G SPC 86, White City, Oregon 97503-1256, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM PT